Contents > UK ISPs specific information:
Discovered one Sunday morning my BT hub had lost connection to the internet. It appeared to be synchronised to the exchange but log revealed that login authentication was timing out. I tried rebooting the router, even tried another 2700HGV and a usb modem, all with the same results. It looked like a problem with my ISP. Being a Sunday, I was unable to contact my ISP as they only operated a helpline Mondays to Saturdays.
A couple of hours later, I remembered there was a BT test login ID for ADSL IPstream (and datastream?) connections so I tried the login details:
password: (none required)
test URL: www.bt.net/digitaldemo
The hub immediately connected successfully and I was able to navigate to BT's test URL.
I then changed the ppp username & password back to my own ADSL login details. To my surprise, the hub now successfully connected and I was back online.
Later on in the day, I learned about stale sessions. This is the first time I had witnessed this problem.
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